Delivery Policy
This page explains how we deliver orders placed with Hazelwick. If anything here is unclear, email us at contact@hazelwick.store.
Where we ship
We ship to the United Kingdom.
Order processing
Orders are picked, packed and dispatched within 1–2 business days of payment clearing. Orders placed at weekends or on public holidays are processed on the next working day.
Delivery options
| Service | Estimated delivery | Cost |
|---|---|---|
| Standard delivery | 3–6 business days | FREE |
Orders are dispatched within 1–2 business days and delivery then takes 2–4 business days, so the total time from order to delivery is typically 3–6 business days. Estimates are given in working days (Monday to Friday). Unless we have agreed a different date with you, we will deliver your order without undue delay and in any event within 30 days of the day we confirm your order.
Order status and tracking
Once your order has been dispatched you will receive an email containing a tracking number and a link to follow your parcel. Please allow up to 24 hours for the carrier’s tracking to update after dispatch.
Delays
In rare cases (high order volumes, public holidays or adverse weather) deliveries may take longer than estimated. We will email you promptly if this affects your order. If we are significantly late, you may be entitled to cancel the order and receive a refund of the price and delivery cost paid for the late items.
Missing parcels
If your parcel has not arrived 2–4 business days after dispatch, contact us at contact@hazelwick.store. We will open an enquiry with the carrier and either replace the order or refund you in full. Under the Consumer Contracts Regulations 2013 the goods remain our responsibility until they are delivered to you.
Damaged or incorrect deliveries
If your order arrives damaged or incorrect, contact us within 14 days at contact@hazelwick.store with photographs so we can resolve it quickly.
Incorrect addresses
Please check your delivery address carefully before completing checkout. We can amend an address within 12 hours of ordering. Parcels returned to us because of an incorrect or incomplete address will need to be re-sent at additional cost.
Duties and taxes
All prices include VAT where applicable. We currently deliver within the United Kingdom only, so no import duties or taxes are due on delivery.
Contact
Email: contact@hazelwick.store
Phone: +44 7845 784804
Company details
Hazelwick
Trading name of ESKADA LP
Registered in Northern Ireland, company number NL000143
Registered office: Corner Chambers, 590a Kingsbury Road, Erdington
Birmingham, England B24 9ND
United Kingdom
Phone: +44 7845 784804
Email: contact@hazelwick.store
Website: hazelwick.store
Your legal rights
Nothing in this policy affects your statutory rights as a consumer. See our Returns and Refunds page for more.