Terms and Conditions
These terms apply to all orders placed on hazelwick.store. Please read them before you order. By placing an order you agree to them.
1. About us
Hazelwick, operated by ESKADA LP (company number NL000143), Corner Chambers, 590a Kingsbury Road, Erdington, Birmingham, England B24 9ND, United Kingdom. Email: contact@hazelwick.store. Phone: +44 7845 784804.
2. Our contract with you
When you place an order we will email you to confirm we have received it. This is not acceptance of your order. A contract is formed when we email you to confirm that your order has been dispatched. If we cannot accept your order, for example because an item is unavailable or a price was shown incorrectly, we will tell you and will not charge you, or we will refund anything you have paid.
3. Prices and payment
All prices are in pounds sterling (GBP). Prices include VAT where it applies. Delivery costs are shown at checkout before you pay. Payment is taken when you place your order, using the payment methods shown at checkout.
4. Delivery
We dispatch within 1–2 business days and delivery typically takes 2–4 business days, so the total time from order to delivery is normally 3–6 business days. We deliver to the United Kingdom. Delivery is explained in our Delivery Policy. Risk in the goods passes to you when they are delivered to you.
5. Your right to cancel and returns
You have a legal right to change your mind within 14 days of receiving your goods. How to cancel and return items is explained in our Returns and Refunds page.
6. Faulty goods
Goods we supply must be of satisfactory quality, fit for purpose and as described. If they are not, you have legal rights, including to reject, repair, replacement, price reduction or refund. These are summarised on our Returns and Refunds page. Nothing in these terms affects those rights.
7. Our responsibility to you
We are responsible for losses you suffer that are a foreseeable result of our breaking these terms or our failing to use reasonable care and skill. We are not responsible for losses that are not foreseeable. We do not exclude or limit liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law.
8. Events outside our control
We are not liable for delay or failure caused by events outside our reasonable control. We will tell you as soon as we can and will do what we reasonably can to reduce the effect.
9. Your information
How we use your personal information is explained in our Privacy Policy.
10. Complaints
If you have a complaint, email contact@hazelwick.store and we will do our best to resolve it quickly.
11. Governing law
These terms and any dispute about them are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in the courts of the country where you live.